1. Overview

DIGEX Digital provides digital software services. Due to the nature of SaaS products,
refund eligibility is limited once access has been granted or services have been used.

2. Subscriptions

Our plans may be billed monthly or annually depending on the selected package.
Payments are charged in advance at the start of each billing cycle.

3. Refund Eligibility

Refund requests may be considered in the following situations:

• Duplicate payments charged accidentally
• Billing error caused by our system
• Service unavailable for an extended verified period
• Cancellation request made within allowed guarantee period (if offered)

4. Non-Refundable Cases

Refunds are generally not available for:

• Partial monthly usage
• Failure to cancel before renewal
• User dissatisfaction without technical issue
• Violation of Terms of Service
• Suspended accounts for spam or abuse
• Custom setup or migration services already delivered

5. Cancellation Policy

You may cancel your subscription at any time from your account dashboard.
Cancellation stops future renewals but does not automatically generate a refund
for the current billing period unless otherwise stated.

6. Refund Processing

Approved refunds are typically processed to the original payment method
14 business days depending on your payment provider.

7. Chargebacks

If you initiate a chargeback without contacting us first, we reserve the right
to suspend your account during investigation.

8. Policy Changes

We may update this Refund Policy at any time. Revised versions will be posted
on this page with an updated effective date.

9. Contact Us

For refund requests or billing issues, please contact us:

Email: info@digexdigital.com
Website: https://digexdigital.com